Porto registers queues for free transport and the municipality appeals to online
The short version
Porto has long queues to join the free transport pass. The municipality reinforced digital and face-to-face channels to respond to the high number of requests.
The municipality of Porto reported queues for joining the free transport pass.2,1 Since July 10, the dedicated phone helpline has answered nearly 4,000 calls.2,1 The support service runs from 9:00 am to 7:00 pm to assist citizens in the accession process.1
The municipality reinforced face-to-face service and digital channels to respond to the increase in requests.2 On July 15, five days after the announcement of the free pass, 30,000 requests had already been registered.2
Why it matters
The free transport pass is a municipal program that exempts or reduces the cost of travel on public transport for residents in the municipality.2
This account was written from the 2 reports listed below, filed by 2 independent outlets, and checked against them line by line. It is not a copy of any one of them. Spotted an error? Tell us.
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